Resource

GET https://demo.com/customers?email=$EmailAddress&phone=$PhoneNumber
Parameters: $EmailAddress, $PhoneNumber

We call Endpoint 1:

1. Every time a ROBIN Agent opens a conversation.

Endpoint

The first endpoint has been designed to showcase the details of the customer. This endpoint gives the ROBIN Agent a general overview of who the person is and his history with the company.

The Minimum response

The minimum response from endpoint 1 consists of 1 part; this is to show the general overview of who the person is.

{
    "name": "John Doe",
    "phone_number": "+31612345678",
    "email_address": "email@address.com",
    "customer_since": "2014-01-28",
    "total_spent": "$154.95",
    "order_count": 12
}

This JSON output will showcase the following user profile:

You’ve now setup the minimum response for endpoint 1. The ROBIN Agent can now see if the visitor is a customer! In the next chapter, extending endpoint 1, you will be shown how you can add even more information to the customer.

Schema of Endpoint 1

Key	Type	Required	Description	Example
name	String	Yes	Returns the full name from the customer	"John Doe"
email_address	String	Yes	Returns the email address from the customer	"email@address.com"
phone_number	String	Yes	Returns the phone number from the customer	"+31612345678"
customer_since	String	Yes	Shows the date when the customer purchased his first order Date format is: "YYYY-MM-DD"	"2014-01-28"
total_spent	String	Yes	Returns the total amount the customer has spend at the store(s)	"$154.95"
order_count	Float	Yes	Returns the total amount of orders the customer has at the store(s)	12
panel_view	Object	No	A JSON object to put custom fields in to show more information about the customer	{ }
customkey	String	No	This variable is placed inside panel_view. You can rename the key and the value to anything you'd like -- as long as the value is returned in a string form	"Custom value"

F.A.Q

My Endpoint doesn’t show any information.

Most of the time this is because of a missing required field or closing the JSON incorrectly.

Articles

Extend endpoint 1