Resource
POST https://api.robinhq.com/showcustomer
Succes message: 201 Created
Error in JSON: 400 Bad Request
Wrong authentication: 401 Invalid authorisation data
POST
The “Show Customer” POST will open a new conversation window in ROBIN. When the user
What is essential to know:
The ShowCustomer feature is made for use in brick stores in combination with a POS system. When the customer card is scanned, the POS system will send a POST to ROBIN which will open a conversation.
Situation 1: Scan of a customer card
{
"user_email_address": "user@robinhq.com",
"customer": {
"email_address": "customer@shop.com",
"phone_number": "+31612345678",
"external_identifier": "customer_1234"
}
}
After you’ve added situation 1 you are done! Did you find another usability for this feature? We would love to hear that!
Show Customer POST
Key | Type | Required | Description | Example |
---|---|---|---|---|
user_email_address | String | Yes | Email address of the ROBIN agent that will receive the notification | "agent@company.com" |
customer | Object | Yes | Customer to search. Contains an email address and a phone number. At least one of them must be provided | |
email_address | String | Optional | Email address of the customer to lookup | "customer@gmail.com" |
phone_number | String | Optional | Phone number of the customer to look up. | "+31858770023" |
external_identifier | String | Optional |